Frequently Asked Questions
🛒 Orders & Payments
Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, and net banking. All orders are prepaid — we currently do not offer Cash on Delivery (COD).
Q: Why only prepaid orders?
A: To ensure the best experience for all our customers, we process only prepaid orders. This allows us to prioritize quality packaging, faster dispatch, and reliable delivery.
Q: Can I cancel my order?
A: Orders can be cancelled within 1 hour of placing them. After that, the order enters processing and cannot be cancelled. For custom or made-to-order items, cancellations are not accepted once confirmed. To cancel, WhatsApp us immediately at +91 96302 96226.
📦 Shipping & Delivery
Q: How long does delivery take?
A: Domestic orders (India) are delivered within 5–7 business days. International orders take 10–15 business days.
Q: Do you offer free shipping?
A: Yes! Free shipping is available on select orders. Check the product page for details.
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking link via email or WhatsApp.
📐 Sizing & Customization
Q: How do I choose the right size?
A: Please refer to the size chart available on each product page. If you need help, WhatsApp us your measurements.
Q: Do you offer custom sizing?
A: Yes, we offer made-to-order customization on select products. Contact us via WhatsApp for details. Note: custom orders cannot be cancelled once confirmed.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in original condition. Please refer to our Refund Policy for full details.
Q: How do I initiate a return?
A: Email us at support@mahunisa.co.in or WhatsApp +91 96302 96226 with your Order ID.
💬 Still have questions?
We're happy to help! Reach us on WhatsApp at +91 96302 96226 or email support@mahunisa.co.in.
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST.